Like new 9000 Piece Ravensburger Underwater Paradise Jigsaw Puzzle. Puzzle was completed, and then boxed back up for someone else to enjoy. All pieces should be in the box, if you do lose any, Ravensburger does have a process for puzzles this large to try and get a replacement piece sent to you.
Standard 2D Cardboard Puzzles - 9000 pieces or more. What to do if you've lost a puzzle piece? We produce far fewer puzzles containing 9,000 to 40,000 pieces therefore the cutters are rarely replaced, if at all. Subsequently, matching replacement pieces, is possible. To enable us to supply the correct replacement piece, we will require the following. (1) Details of the barcode number shown printed on the side of the box lid? (2) In which puzzle quadrant (A, B, C, D) is the missing piece? (3) Details of the corresponding control number found printed on the plastic bag? (4) Grid reference for the missing piece? 3 down 8 across (5) Images highlighting area surrounding the missing piece (close up and from overall). (6) Your name and full postal address, including county and postcode.Once this information has been gathered, your details will be forwarded onto our parent company in Germany who will deal with your request. Please be aware, depending on availability, we are not always able to supply replacement pieces.